FAQs for Hugo Replacement Parts

Read this concise FAQ for quick answers to common questions about where to find replacement parts. Replacement parts are specific to the model and model revision of your Hugo product.

To order extra parts you’ll need to find the serial number, model number and revision number of your rollator, located on the crossbar beneath the seat.

If your model only shows a serial number on the label, please call customer service at
1-866-321-4846 with the serial number and we will provide you with the model and revision information.

Hugo Elite Rollator 700-959
Hugo Portable Rollator 700-957


Hugo Elite Rolling Walker 700-959

How do I locate the serial number, model number and revision number?

Hand brake control broke/bent on Hugo Elite 700-959

Folding Bracket/side hinge/strap broke on Hugo Elite 700-959

Additional E-Clip parts for Hugo Elite 700-959

Additional Saddle Bag for Hugo Elite 700-959

Correct sidebar position when the rollator is open?

How do I lock the brakes?

What is the widest seat of Hugo rollators?


How do I locate the serial number, model number and revision number?

Replacement parts are specific to the model and model revision. To determine which replacement part is needed for the rollator, locate the serial number, model number and revision number on the cross bar under the seat (see photo below.)

If your model only shows a serial number on the label, please call customer service at 1-866-321-4846 with the serial number and we will provide you with the model and revision information.

Hugo Rolling Walker serial number location

Hugo Rolling Walker serial number location

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Walker’s hand brake control broke/bent. How do we get the lower section replaced?

You will need to purchase a replacement brake arm assembly. Call customer service at 1-866-321-4846 to order a replacement.

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How can I fix a broken side hinge/strap?

Depending on your product revision number you can order a replacement. Call customer service at 1-866-321-4846 to order a replacement.

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Where can I find additional E-Clip parts?

Replacement E-Clip parts can be ordered. Call customer service at 1-866-321-4846 to order a replacement.

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Where can I purchase the carrying bag that comes with the Hugo Elite Rolling Walker?

Additional saddle bags can be purchased online at the official Hugo store following this link.

http://www.shophugoanywhere.com/detail/HUG+000-901HU

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Hugo Portable Rolling Walker 700-957

How do I locate the serial number, model number and revision number?

Side support (folding bracket) broke on 700-957

Right/left brake handle broke on 700-957

Brake arm screw set on 700-957

Handle bar retainer bolt for 700-957

Correct sidebar position when the rollator is open?

How do I lock the brakes?

What is the widest seat of Hugo rollators?

What is the widest seat of Hugo rollators?

Currently, the widest seat in the Hugo lineup will be found on the Hugo Explore (seat width: 17″ – Width between handles: 17.5″) – Available in Black or Red online at the link below or through the Buy Online links on the Explore product page.

http://www.shophugoanywhere.com/product_list.asp?HDR=search&SEARCH=explore

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How can I fix a broken side support on the 700-957?

The side support is what we refer to as the folding bracket. Call customer service at 1-866-321-4846 to order a replacement.

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Walker’s brake handle broke/bent. How do I go about getting a replacement?

You will need to purchase a replacement brake arm assembly. Call customer service at 1-866-321-4846 to order a replacement.

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700-957 has lost the nut and bolt from the 1 slot on the right hand brake assembly. This prevents the right hand brake from locking when pressed down

Replacement brake arm screw set can be purchased online by clicking onto the following link:

http://www.shophugoanywhere.com/detail/HUG+000-350E

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Handle bar retainer bolt is missing. Where can I find an extra bolt with the black plastic tri-cornered handle that secures and fixes the height of the hand grip to the forward roller assembly?

Handle bar retainer bolt replacement parts can be ordered online

http://www.shophugoanywhere.com/detail/HUG+000-312RA

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What is the correct sidebar position when the rollator is open?

Users should always check the cross bars/sidebars before using the rollator. Ensure the sidebars are in the proper extended position when the rollator is open.

**Important Note for models manufactured without a locking mechanism – Keep the sidebars extended when the unit is open.

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How do you lock the brakes?

Your walker can be put into a brake mode so you do not need to have your hands on the brake grips. The brakes can be locked by pushing the brake lever down, away from the handle bar, until you feel a slight click (see image below).

To release the locked brake, simply pull the lever back up.

How to lock the brakes

How to lock the brakes

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