DOES HUGO® QUALIFY FOR MEDICARE REIMBURSEMENT?
Yes, your Hugo Walker is covered in most of the country under your Medicare Part B benefit. However, as of July 1, 2008, if you reside in or visit one of the Competitive Bidding areas, in order for Medicare to reimburse you for your walker, you must purchase your walker from a contract supplier.

WHAT DO I NEED TO KNOW ABOUT ORDERING FROM HUGO?
We accept Visa, MasterCard. Currently we do not have a multiple shipping option. If you have multiple items going to separate shipping address, it is necessary to place separate orders.

HOW DOES HUGO® HANDLE RETURNS AND EXCHANGES?

WITHIN 30 DAYS OF INVOICE
We gladly accept products for exchange or refund within 30 days of invoice date with a valid Returned Materials Authorization (RMA) number. Product must be returned in new, resalable condition without any markings. Please call 1.866.321.4846 for an RMA number and have your invoice available for reference Monday through Thursday from 8AM to 6PM EST and Friday from 8AM to 5PM EST. Claims related to shipments and orders must be reported within 30 days of invoice date.

AFTER 30 DAYS OF INVOICE
Please call Customer Care at 1.866.321.4846 for authorization on all returns and exchanges made after 30 days of invoice and have your invoice available for reference. Products returned after 30 days of invoice must meet the standards outlined above.

We cannot accept any product returned or exchanged after six months from the date of invoice. No discontinued product will be accepted for return.

Return Authorization Numbers will be valid for a period not to exceed 30 days from the date of issuance. Merchandise returned after the expiration date of the RMA number will not be accepted for credit. Care should be taken in packing return items to ensure that they will be received in the same condition as the original shipment. Damaged merchandise will not be accepted for return or exchange. Any product received without a valid RMA number will be returned to sender.

SHIPPING INSTRUCTIONS
All returns should be shipped to the following address in a traceable manner such as UPS, Federal Express, USPS (certified), etc. Shipping charges should be prepaid unless otherwise instructed by the Customer Care department.
Ozburn Hessey Logistics
c/o Can-Am Care, LLC
90 King Mill Road
McDonough, GA 30253

WHAT ABOUT BACK ORDERS?
You will be notified within 24 hours if an item you have ordered is out of stock.

HOW IS MY PURCHASE SHIPPED?
All merchandise is shipped via Small Package Ground or United States Postal Service depending on total weight of order.  Please allow 5-10 business days for delivery.

WHAT IS HUGO'S WARRANTY?
Hugo® has a 3-year warranty on the frame and a 1-year warranty on all other parts.

WHAT ARE THE HUGO® ROLLING WALKER DIMENSIONS?